SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fully corresponds to the description and picture, size S sits freely on the Russian 42-44 .... delivery to Chelyabinsk for about a month!
All Super
I am totally satisfied with my order, for the price that costs I will recommend.
Ordered M, came L, opened a dispute, some money returned
As in the Photo... well not the same physics haha
The quality is excellent. the delivery is very fast. thanks :)
It's soft and stretchy, looks like the photos and fits well! Overall happy with it honestly. No loose strings or anything similar hanging from the shirt. Seems to be well made for the price.
I am wery satisfied by the blouse. It is soft, strechy matelial, looks decent on body. Just the shipping took more than 2months... But i really recommend! it is worth waiting
It's perfect, super comfortable, light, soft and stretch a lot. Normally I wear size XL/XXL or 48/50 European and I took a 3XL and I'm a little loose but just the way I wanted it. I recommend it 100%
Cool turtleneck, soft soft mesh. On the size 42 took S.
Very good quality.
Good material big size but tolerantly came quickly recommend
Cool) came exactly for a month. A little stuck out strings, but it's not a problem. Took S, on the parameters of about og-89 ot-70 ideally sat
I like this blouse. Perfect fit, nice
Very good quality blouse. There's a bit of thread, but it's bullshit. It looks very cool. The fabric is just super. I'll order another one. Only next time the size is smaller.
Beautiful shirt, fabric soft. Use size M and M was right, loose, but if you want a second skin is better buy a smaller size, stretch fabric. Good finish in general, just some loose ends. A month and a half to Brazil.
Waited for the parcel for a month and a half. size s perfectly sat down, but there are two small holes.