SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
très belles
Took my mom. She's approached.
Туфли светло серые шикарные. размер на российский 38.5 39 подошел. ОЧЕНЬ понравились. Рекомендую
Very beautiful just a little big for my feet :( very fast shipping I recommend this store
The order came very quickly to the spot, St. Petersburg. I ordered 18.06, came 30.06. The only thing, it is not clear, is that I have a Pyaterochka in two steps, but delivered more than a kilometer. Sandals are neat, the smell is not strong. The packing is visible in the photo, it would be easy to put more inserts in the nose, the pomted came, on the leg is not very visible. The length of my foot is 23, the account of the sharp nose is right. On the full leg it is better to take on a larger size. It seems that I'm comfortable, as I do, I'll add a review.
Everybody really likes it. Everything went well. There are small defects (inside the heel slightly the fabric is off) but they are easily eliminated. On my PR 34,5-35 I ordered 34 Chinese. Everything came. Thank you
Came two weeks before St. Petersburg. The smell is sharp, but not scary. Oochen comfortable, heel and not big and not small, the size approached perfectly, the color matches, the strap is good, for such a price fire! For those who do not like booths, but I really want to be a lady. It looks great on the leg, and very comfortable, which is the most important thing. I did not communicate with the store.
Short buckle
Sandals liked. The size approached. On the leg look good. Thank you.
Comfortable. The heel is steady. On its 36 size took 37. But I think you should have taken 36.
Delivery to Krasnodar took about two weeks. Track tracked (up to PvZ). Excellent quality, without marriage. The size corresponds to the grid.
The product is good. The fastening of the shoes is different than I expected, but I have learned to fasten them in a different way and I am happy
I'm delighted. The size approached perfectly for the length of the foot 24 cm. comfortable, I did not see the glue.
Seller did not send the item. He returned the money.
beautiful, but the size is a litle bit small und quality is a question. LT-Atrodo vienkartiniai.
Быстрая доставка, цена-качество С продавцом не общалась
ordered 2 February, received 24 April! be patient! it is not very comfortable, the back feels like cardboard, and it has the weirdest worst closing system communication with store consists of me asking questions, and them sending the same automatic reply over and over again ordered EUR 38, quite small packaging: no box, so of course it is a bit damaged!
Shoes as in the photo. But on a narrow or medium fullness of the leg, on a wide will not fit. On the Russian. 38 size (24,5 cm) took 38. The length came exactly the same.
Pretty, but the strap seems very prickly to me
Without marriage, bolshevat.
всё как на фото. туфли замшевые, покупаю у этого продавца уже третью пару обуви. размер в размер
For their money, the shoes are pretty. But the strap is very small. I would not say that I have a full leg, but on the last hole it is very hard fastened. If you have a full leg and a wide bootleg, then do not fit.
Received the order, well approached the leg 24,5 cm, delivery fast
Pretty, but I think... Some kind of rag... Heel does not hold, back dare. I'll wear and add a tip on how much these shoes were enough ....
Shoes are beautiful. Accurate size. I’m happy with my purchase. Recommend the store.