SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is excellent, the delivery is fast.
Gorgeous!! Very satisfied with the purchase. Size 44-46 and M perfectly fit
Just gorgeous!!!!!!!! At 44r-r sat perfectly. I feel like a goddess.
Very good swimsuit the top thought it was blue, it's dark green but still very nice. It comes in a closed bag. I ordered it on May 1st and on May 20th I received it
Very good,same like photo
As in the description, very nice jersey
Beautiful as picture, perfect size! Arrived on schedule!
Great swimsuit. Everything corresponds to the description. Fast delivery within two weeks by courier to the house. I took the size m. On the paremeters 92-67-98 came up perfectly. Recommend!
Great product, sin I have a breast somewhat cumbersome so I have to note that not bait sideways, but it is not a fault of the costume. Right also the size!
On my parameters 80/66/88, the growth of 167 cups is larger, but not noticeable. On growth, too, Butt If the growth is smaller, it will be just right There is no smell of foreign, the seams are well stitched, the color is like in the photo. Let's see how it will be After washing and summer season
Swimsuit Super!!! (With flamingo) at 44-46 ordered M. Went well. The only thing seems like a little bit more in the chest (2 size) but not critical well hides the shortcomings on the tummy and behind below the waist. Looks great. By the way, the straps can be adjusted. Sewing quality. I think I'll order in another color) it came quickly.
I am very glad it already next order from this store. Recommend
Beautiful and the top as it is large hides indeceable arm rolls
Very nice jersey similar to the photo very satisfied recommended! Take a size above
Excellent quality, matches the description and arrived in 3 weeks. I recommend the store.
Waited three months, the export was canceled for unknown reasons and the goods, of course, did not come. Wrote off with the store, replied: "Wait", like it's OK, coronavirus. Well, I waited. When already before completing the protection of the order 3 days left, opened a dispute for a refund. The seller did not agree, while recognizing that exports had indeed been canceled. I understand, of course, that coronavirus, but! When the export of goods is canceled not at all because of the coronavirus situation, Dear Seller, warn your buyers about this and do not keep waiting for a wasted 3 more months. Why do you do that? You show your unprofessionalism.
Finally, I received my parcel, oooochen waited a long time because of the quarantine. Swimsuit is excellent, very cool. The best. Spasiboooo
Amazing! Good quality, fast delivery. Take the size that you actually wear. Is the best swimsuit that I order from Ali.