Product Details
Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reviews
(16 reviews)
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Why Buy From Us
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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The seal is soft and pleasant to the touch, stuffed well. My seal has a little muzzle curve.
Beautiful, soft, comfortable, excellent quality
Foka jest superowa. Miękka gładka i w ogóle miód malina jest
It looks like the picture. good quality.. My son was very happy.
Fast shipping, fast delivery. I love the flushies and they are wonderful couch pillows. Daughter loves it, whether visitors will like them, we will have to see after social distancing.
Very happy with this product! I had asked several with other buyers and they had been very bad, but this one is great! It's good chubby and super cute! Fast shipping! I recommend it :)
Very cool, we order a second time
All as in the product description. Cool and nice touch. Recommend
Excellent quality, the toy is soft and pleasant to the touch, the photo printing is done neatly. The gray seal was lighter than in the photo, otherwise everything is fine. The order was brought faster than the specified time, 3 days earlier. The first couple of days kept a slight smell, but it quickly weathered.
Molto morbida, abbastanza veloce la spedizione
this is probably the cutest thing ever. received the item in 13 days. fastest shipping ever.
It's exactly as shown from other people, I just expected it a little bigger (30cm) but everything's ok
Very nice to touch
This seal is very cute, like the description and the pictures. It will be a perfect gift!
The toy is beautiful! Came packed according to the description. My nephew loved! Arrived before the estimated date!
The texture pattern is very good, but the body of the seal is a little deflated. There is a seam on the underbelly of the seal that was hand sew. Thus, you can cut the seam, and stuff more cotton if you want. The feet, tail, hands, and face are all individuals and are the shining parts of this plush. All were very well stuff and are in very good shape and pattern. I personally, like the tail very much. The product came in 20 days (way faster than the estimated 30 days). Overall, based on the price, size, and shipping, I would recommend this gift to anyone who likes realistic, soft, and cute plush.