SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Blouse is good, the color is wine-very beautiful! But the neck could be already! In general, for such money I'm happy!
The photo looks better. Slightly short gate. You can wear to work, you need to beat with accessories
Blouse is just super, fully consistent with the description, neatly sewn, Russian 48 size corresponds to Chinese XL, my daughter is happy with the store of 5 stars, in my photo the blouse turned out pale, and so it's dark blue, the seller sent a gift rubber, very nice
Blouse is good, but I did not buy that size, I'll give my mother for Easter, I recommend, it is a pity that at 50 size no, start already sewing comrade store, please!!
Thank you for the gift!
Perfect product, very fast delivery. The Russian size " M "fits perfectly on the size" M " of this brand. High-quality, and fits well, the store is sociable. Very pleasant. 5-zved in all parameters.
Not bad, good material and consistent color. Shipping more than 6 weeks after order (spring holidays + coronavirus ) . It was more to wear in winter... I'll wear it in a few months! I received a small gift with me order. Thank you
fast dilivery 5 star !! work nice thanks
I advise everything corresponds to the description. I advise the producer
All OK, product working and meets my expectations.
Everything corresponds, the goods came in 10 days for this money super
Quality is good. I recommend the producer.
The excellent and recommend the store
Everything is super
Quality is good. I recommend the producer.
Everything is super
recommend this store!!
Perfect! Very fast shipping - ordered on July 10, received on July 25. Size M fits Eu size M perfectly. I will order one more blouse in different colour.
Item as expected and explained on the app. Thank you store for the extra scrunchie!
Very pretty, exact to the photo. Blouse with lining, not transparent anything, good touch and fabric. I recommend article.
thank you store. i received my order today n thank you for the small gift.
Everything came, my wife liked it. Seller thanks
The color is dark than in the photo, such as in the photo of the store, failed the flash. Jacket made of quality material, very beautiful. Does not smell. Order was 2 months
Blouse is good only the only collar is not under the throat as in the picture
The parcel came in the promised time. Color as in the picture, fabric-chiffon, very strongly electrified, cracks and shoots. The seams are even, a little thread sticks out. No smell. I took the size L, almost ideally sat on 44 my size, a little, literally 5mm to remove in the shoulders and it will be ideal or the neck to pull. Who has long arms-will be short sleeves, but you can pick up to the elbow and it will not be clear))) I thought there will be beads in the kit, but no. The store put a gift-a cute hair band. Thank you!