SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought shoes for dancing! Excellent!! There is no marriage in quality, very well fix the leg, the laces are tightly tied. The size is exactly the same as the village. Walking in such difficult, because to a high rise, but for dancing is excellent. Recommend!
Брала свой размер в размер идут. Они очень красивые. Пришли около недели.
Beautiful lovely
Everything corresponds to the description. Excellent shoes
Girls!!!!! I advise everyone to choose this store!! Heels reached in just 2 weeks, the goods are in perfect condition, packed in a hundred layers already had time to dance on them and say one thing-take it will not regret. The size corresponds to the size table, so you will not lose.
Excellent shoes, made neatly, without jambs and uneven. At its size 24.5 cm took 39-in the length of the foot perfectly, but the volume in the shin is slightly too big and does not fix the leg firmly. The smell of glue is available, but in the next couple of days it will fade :) definitely recommendasien!
Хилсы классные, сделанные отлично, как на картинке, доставка быстрая, спасибо большое продавцу. 26.01 заказала 09.02 получила, ровно 2 нед. только высота каблука очень высокая:( не могу даже ходить на них из-за взъёма, хотя танцевала и в стрипах, но сами по себе мягкие и пластичные. буду писать продавцу, чтобы посоветовал каблук ниже, так как данные продавец вызывает доверие. заказала 36 размер на 23,5, стелька в самый раз, но из=за высоты каблука съезжает нога и вылазиют пальцы, еще не хватает замка, чтобы быстрее надевать, шнуровка отнимает много времени на тренировках.
Nice shoes! Bought for HH, comfortable, look like in the photo. You can wear it in everyday life. They smell a little bit, but it will pass. Came quickly, I recommend!
Shoes are cool, comfortable, neat and cute. Took for dancing. But for a very long time did not send
Туфли супер. Каблук высокий, но устойчивый, колодка удобная. Размер сходится с таблицей размеров. Брала для танцев - идеально подошли :)
Took for high heels, in the dance has not yet tried, but so they seem comfortable. They look very nice and neat. Only traces of glue are visible on the sole and heels, but for such a price it is excused) if not torn in the near future, I will order more shoes from this store. Size chose by the size table of the seller, the whole village is perfect! The order was sent very quickly, in Minsk went somewhere in a month. Very satisfied with the purchase!!!
I liked the shoes very much. I bought it for dancing and did not regret it. I do not rub it, it's convenient for the foot.
Perfect
They're perfect! Quality, beautiful! I bought for high heels-what I need! very convenient in them, my leg literally rests. Light, comfortable! Individual 5 stars deserve delivery! Fastest delivery with Ali in life. In 5 days delivered to St. Petersburg! And this is because they were detained for a day at customs because of the error in passport data. I'm in a nice shock! Salesman, you're beautiful. The size I have is 39,5. I ordered 9 size. Is perfect
I took for dancing, the quality for such a price is very good! Threads and glue do not stick out. Packing was good, each shoe packed separately. The smell quickly weathered. Recommend.
Bought for dancing high heels, it is necessary to get used, so, quite stable, fit perfectly, at its 38 usual, took 39 reviews. Came quickly, without delays
Заказала 5.02, получила сегодня - 24.02, такие же как на фото, смотрятся очень красиво, брала для heels. Продавца рекомендую.
I did not communicate with the store. We came faster than we wrote. Heel 11 cm. I took it for dancing, you dance perfectly. The sole is soft and bends
Girls Roll up, and do not even think! The store is good, answers questions, sent quickly, the quality is good for such a sum! took for dancing. There is a smell of glue, but it's not scary at all. It will fade. Take it! The size is straight according to the seller's grid. At its 38 size (stop 24,5 I took 39 size, and excellent) ropes help to adjust the size, I have a narrow leg, and I tied them to the end. In general, take it!