SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked it very much! The village is perfect, so as I needed, thanks INST: 11satellite
Good quality, the fabric is thin, stretches, on a good figure or pulling underwear
The dress is just super!!! It came very quickly! I'm very happy!!!
Very nice and the quality better than I thought
Synthetic fabric, not particularly thin, does not stretch too much. At 94-73-96 came XL. But he falls off his shoulders. Long Good, below the knee.
The dress, of course, is synthetic. But it looks good. Really as in the photo.
Very nice, it's pretty tight, but eg price is great
Shipping fast and terrific
The dress is gorgeous. Same as in the picture. Looks very chic and rich. The size corresponds to the size grid. Delivery to Minsk 3 weeks. Track number was tracked.
Nice dress, thank you!
Order reached in 20 days. The dress is good. At 42-44 came up
The dress is cool, as in the photo. There is a size in size. Everything is exactly sewn, there is nothing to complain about. For your money, a chic dress, delivery is fast. Recommend
There are both black and red and now Blue. Very beautiful and feminine style. Happy!
The dress is super, the quality is also, though slightly small in the chest, but it's not scary, it stretches and pulls, there is a reason to reset a couple of kilos))
I ordered Blue M, red-s. Volume of hips 93, waist 66. S the village is better, but quite tight, for lovers in the suspenders
The dress is chic in cut, but the material leaves much to be desired. Looks great, but it's difficult to be in it. hard synthetics. Until she wore people.
Delivery to the Voronezh region a little more than 2 weeks. The fabric is pleasant to the touch. I think malomeorite. On her s took S barely climbed. Tightens decently strongly. But it's normal to walk, sit.
Beautiful and the quality is not bad, without difets. At me between the top and bottom the difference of 2 sizes in the hips is narrow even though it stretches.
Cute dress. Very good fitted. Shipping very fast because under 3 weeks
The dress is good, odorless, the seams are even. Straight as from the screw of the Instagram))) delivery is fast.
Received, everything is fine
Thank you very much to the store of this store dress supper! The fabric is soft, tender to the body, the seams are even, the threads are not where they do not stick out, in one word, all sewing and managers respect. This goods is factory, prishol fast, less than a month
Dress Chic
This is the second dress, just took in a different color. Everything is fine, I like it very much, in the shourums for it a furious twist. Dress awesome!!! Take it-you will not regret it
I ordered the dress for my birthday. The dress is sewn well, no foreign smells. Cloth is dense. A little with the size did not guess. I read controversial reviews on the sizes in the comments, as always. Due to the fact that the dress on the hips is strongly stretched, on the back, in the waist area, the transverse fold of the fabric is formed. It was necessary, probably, to take more on the size. My parameters: height 170, OG 98, OT 83, OB 104.