SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Туфли хорошие, пришли быстро, но застёжка кажется ненадёжной
Заказ пришёл спасибо большое ✌️
They’re okay; decent enough. Haven’t properly worn yet but seem sturdy
Package well received and impeccable condition Article as in the picture
OK
Beautiful, they made me perfect
Very cool look on the leg, if you do not have a wide foot, the heel is too weak, I think for a long time not to last
Delivery to SPB 14 days. There is a small smell. At its 24-24.5 cm and a thin leg took 37 size. Approached perfectly, I hope in the summer the leg does not leak. I did not communicate with the store.
I wear 37, bought 38-came just right. Comfortable. On the leg sit well, I recommend.
Size in size. Comfortable. Nice looking.
Shoes are just perfect, this is exactly what I wanted for a long time, they are very comfortable, fit the size in size, no more than
Good sandals-for their money look better than expected. At 33,5 the size of 34 is slightly too big, but the clasp on the ankle smoothes this moment. Of the minuses, they smell degtem or something like that, but, hopefully, they will fade out. On a wide foot you can take-they are medium, you can squeeze even with a wide foot. And if a narrow leg or medium-then perfectly sit.
на свою цену качество соответствующее - на сезон хватит (а именно плохо склеенные швы, а то и вовсе необработанные). Но, оказались маловаты (ремешки едва ли застегиваются на последнюю дырочку), а из-за плохой упаковки (просто пакет) в ходе отправки заметно помялись: правая туфля деформировалась, и стала ощутимо меньше левой. Дошло примерно за месяц в Калмыкию (Южный Федеральный Округ).
What can I say about shoes for 700 rubles?☺ Well, probably that. That they are for one season)) Look decent. Took his wife for 35 Rus, turned out to be big...
Very comfortable
I liked everything! What I was looking for for work. I think they for a narrow leg, with a more complete or wide will be harder to climb into the sock. Well, in the rest, let's see with time how it will be... I think, for this price-even if one season will last-it's normal! bought at a discount for 670r
Quality corresponds to the price, the style is good) Thanks!
Conform to the description, comfortable
Duje klasni, come for the city. I recommend
Shoes are very comfortable, size fit, fast shipping, for such a price as most recommend
Nice but material very thin
Shoes are pretty good for the price. Fit is appropriate for size 39 and feel fairly comfortable. The heel does feel a tad wobbly when walking, but not too big of an issue. The shoes smelt quite strongly of rubber when I first opened the package, but the smell has gone down since. The fabric is also lifting at the heel, but again not too big of an issue as it is quite hidden and to be honest expected for this price. Do note that the clasp is hooked on rather than a buckle, and can break quite easily so be careful. Overall though, quality is to be expected for this price :)
They fit perfect on my very thin foot. In Mexico shoes are usually very wide.
Good shoes, for its price. For me, the strap was too small, but it's more like a form of a foot with a high rise. I will replace with a ribbon) Sit well, did not go into the light yet)
Wife is happy!