SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Too beautiful. Attention the heel is not 16cm but 18cm with a platform of 7cm. Very comfortable.
A bit big for EU 42 size
I expected better quality to be honest, but besides that they are very pretty high heels
très jolie,arrivé très vite.j'ai pris une taille au dessus et j'ai bien fait.dommage qu'il y est pas un rechange de talons comme toute autre commande de talons auparravent
Speed delevary, good product. Need to be waer a little bit before my wife could go out with. Those shoes makes adorable sexy leggs!
I arrive in 2 weeks, good quality and very stable
Shoes comply with the announcement
Un peu court en pointure mais sinon elles sont parfaites.
As always fast delivery and fine quality. At this store I order not for the first time and always happy. I hope and other times I will not be disappointed
très jolies. conformes
the shoes seem to be good quality and are reasonably comfortable.
Perfecte maat zeker niet kleiner bestellen !!
Exact size
Parcel came really quickly! Around 2 weeks to St.Petersburg. There is a small scratch on the heel, but it's alright. Heels look nice and feel comfortable. I'm satisfied with that good.
качество хорошее, цвет немного отличается чем на фото
Perfect size
Excellent
Took 5 to the Russian 36, came back to back. On a narrow leg. Rise tinplate of course, it is impossible to walk, for a photo shoot well. Fast delivery to picpoint.
Beautiful cabls!
Order one more number. The 41 is really a 40
very nice!
It’s amazing
Superbe Merci
They're amazing. All as in the picture. The smell of bad from them is not, completely new, not shabby. Red velvet outside. Slightly lighter than in the photo.
Отличный товар, пришёл за 2 недели, размерная таблица точная, все подошло идеально. Рекомендую продавца!