SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Our Real Photos
I am 5"7 64kg and ordered a Medium size after reading reviews here. Fit okay coz just a bit on the tighten side. Would have prefer a size bigger. Arrived 2 weeks to UK
Very nice. Very convenient. Quality material Super. recommend sprzedawce, fast delivery for Polish
The quality is good! But the color a little pale! For the size I took an L following the comments knowing that I use French size 38-40 but the bikini is big that it is the bottom as the top. Too bad!
The product is identical to the photo, very beautiful. But the top part is very small compared to the bottom. Still, it is of a very good quality.
Is beautiful! Love the colors and material! True to size! Im 5”6 and 137 lbs!!
I love it, good stuff and very nice.
Cool, bright. Advise
Delivery by Mail took a month, packed in a regular package. Everything came whole, the threads almost do not stick out, the color is beautiful. I ordered in April for 751 rubles. On the parameters og104, from 80, about 106 ordered XL, came up like not bad, nothing anywhere does not press, does not press, (the only bodice to sew a little in front, I do not like pts, sisi is far from each other) in general, I'm happy, I recommend
Excellent quality, fast delivery, I liked everything
Magic swimsuit for a chic price!!! On the Russian 44 (chest a) took M. I think you can also M. If in Russia you wear M, it is better to order L that would not be tight and sit as it should! The parcel came in 14 days
Swimsuit steep, sat perfectly at 44 size
Very like, the quality is super
fast shipping and good product
Awesome swimsuit!!! At OT 92, OB 112 and Cup 85 C-perfect!!!! Thank you!!! As in the picture!!!