SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product compatible with description, fast shipping. I am very glad :) Recommend warmly
Fine. The rest of the pictures I have in the Internet
Came exactly as picture and right on time
Slightly shines through, in the heat will be hot, synthetics. For the House will be)
Пплатьеце good, matcryal pleasant, thin. At 44 Russian, took M, in obtyag, it was possible and L
A good summer light dress. My wife is happy. To the touch and to the body is pleasant. Size M on height 164, chest 90, waist 74, hips 94. Tip-if you do not like summer bra, use silicone pads, otherwise, the nipples are clearly visible in such a bright color. Maybe on black there is no such
Dress class!
Good stretchy material and fits well, I'm petite but big chested so I went with a medium might go with a large next time
Excellent dress, the height of 160 ends under the buttocks. Careful, Burgundy is very beautiful!
Beautiful. sexy product!
perfect
I'm happy with the purchase, light dress, beautiful, buy, girls
Elastic fabric, shiny. Nice fit with sports and shoes. Beautiful was for a gift and charm
love these dresses! fit nice, very cute will be buying more
Hole on the left side
On the River 1.60 dugé short
Bellino li
Just like the picture (I made them a little change)
Great. Love it!
It was stretchy
Very beautiful summer dress solid material
Great shopping. Thank you
Great, everything is just super☺️ On the chest 89 waist 62 and hips 97 took S. to me just right
I am a UK size 8 bra size 32b, I took I small and it was a bit big at the top so if u have a smaller bust think about that but other than that everything is well.
love it. will buy more