SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
пришло очень быстро
The dress came in 2 weeks. Description corresponds. Pleasant to the body, for the summer is an excellent option. At its 44-46 took M, wanted more freely. But you could take a smaller size, it does not tighten it. Recommend!
Super dress. order came quick. on May 8 ordered, May 25 came (Ukraine, zakarpathieu).
Beautiful and light dress on my 48-50 took XL, who likes to tight-fitting it was possible to take less, I'm free, you can wear
Thank you store the goods cool
At my 44-46 I had to take M. But L is very cool. I really like it. Of course synthetic. But the dress is very light and in the hot summer will be very cool. I'm happy with you. The print is bright. In the summer I will wear. The parcel arrived quickly, in 10 days. Thank you to the store.
Very nice summer dress. Nice cut. Good quality. Ordered on 13/07/2020, received on 28/07/2020. Fast delivery without problem. Thanks to the store.
Dress of good quality, but I would like a little longer, height 165
The dress really liked it, the size 50-52 ordered XL, it came perfectly, the length is only slightly short (with the wind is not very comfortable).
Very short. For the growth of 170 barely popu covers.
The dress is good for its price, light, only a little short for 168
Very cute dress, if it could have inner material also to stop the shine trough would be perfect :) overall like and super fast shipping!
Excellent, good and measured
The sarafan is pleasant to the body, not small, on the girth of the chest 100 ordered L, it was possible and M, it seems wide to me, but will go, I like it, thanks, everything was tracked
Very short
Very cool dress for the summer, short but on Unpretentious is normal
Delivery 20 days. Bigger.
Excellent summer dress, but only suitable for the beach, because. Short. And so super, for such money. It came quickly.
Item identical to the photo. Dress a little short despite everything but very fast delivery! Thank you!
Article in accordance with the description. Synthetic material, light, perfect for summer. Size correctly (96 cm chest circumference).
Is good
This is definitely not chiffon, pure synthetics, stamping is excellent, corresponds to the photo
Dense synthetics. Bright colors. Compliance with the dimensional grid.
Nice but short material
Thank you to the store for fast delivery. the material is synthetic, the seams are processed well, the threads are neither where they do not stick out.