SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The lower skirt is very electrified, with the petticoat well. The sleeves are short and wide to me, but not critical
Love the dress. The delivery was very slow though, I thought that the package was lost.
The size is suitable, only thallium is slightly overstated, and so it looks very beautiful. Very sweet!
Bestens
Delivery pumped, Long went, otherwise everything is fine
Oooochen long shipping. More than 3 months (by dress davolna. As in the photo. Beautiful. Light. And the humpback is super
Hurray! After 3 months I received a dress. In Ukraine Kharkiv it finally got. I realized that on Black Friday it is not necessary to order, out of 4 products received only this, and when all the holidays ended. But it will be next year. The size approached perfectly, chose according to the size grid. The underskirt sewed separately.
light material can little bit see through
Right size.
The goods ordered for Christmas and came much later. It was almost 3 months
It's beautiful
Complies with the description and received quickly;)
Joli
Came quickly, the size is a little more than it was necessary, and in general a pretty dress for such money, the top jersey is thin, the bottom satin
As described,
Fast Delivery
Beautiful comfortable
The dress is beautiful, it was expected that the skirt will be more magnificent. In general, everything is fine, it came for a little more than a month, thank you to the store!
I love it
The dress is much more floppy, not So Wide as on the picture
It is very nice, it hurts more than It is perado and not arrived for Christmas
An interesting dress, thought to Ng will have time, no, but it will lie until the next one, you need a subskirt, and a wide belt, because. The waist is too high, both for pregnant women, and so cool, bright.
Pozitív
As description maybe I could take a measurement in less. Great product. Arrived in the estimated time
The biggest minus-the dress came immediately after the holidays, but the fault of the store in this is not, the post of Russia did not work well .... The dress is odorless, ordered the size XL at 48-50, the growth of 1,64 with my height 1,72 is very high waist, the quality of the fabric leaves much to be desired, but sewn neatly.