SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Stunning boots, the only hem slippery, I recommend
Boots are very cool! On the size 38-39 ordered 7.5 came perfectly recommend. But not for long walks. My feet are tired.
thank you I love it
I'm delighted! Purchased size 8.5 for size 39 (24.5 cm)-perfect fit, good, that I did not take less. On height 175, the length of the boots is below the knees. Even on my large calves freely sit. Light, the shoe is comfortable, look stylish. Thank you.
It looks like without too much plastic. The note is very wide on the top. For the price you have you cannot ask for more
Pretty! Really liked) the shoe came up, although I have a very high rise. The smell is present, I hope it will quickly fade. Seller recommend!
A little disappointed, very, very plastic, plus they're very wide.
A little too big but it's OK they are pretty
Boots are just super! I was very pleased, there was a small smell, but he quickly weathered out. At its 37 size ordered 7, came up perfectly. Very comfortable! Sent for a long time, but the boots themselves came for weeks for 3. I recommend buying!
Boots went for a long time, or rather they were not sent for a very long time. The smell is creepy from them. At the foot of 24,5 cm came perfectly. Inside, a thin insulation.
Сапоги конечно красивые ничего не скажешь. Но качество конечно видно, что на каждый день точно не поносишь, быстро износятся. Тонкий кожезаменитель. А так на выход иногда можно. Доставка в Германию в общем-то быстро. Сверху и правда немного шире чем хотелось, но в целом все хорошо, за такую цену.)))
-Wow! Wow! Wow! Girls, it's just "super", "fire", "bomb"! The most long-awaited my parcel and it was worth it! I want to note the work of the store, for the execution of all requests and wishes! Perfectly packed the goods, in time answered the letters and even a small prize put! It is very nice! For all women of fashion: -I recommend to buy!
Boots came very cool. Well packed! Slightly visible glue, boots are not on everyday wear, on the way out. I ordered others-short, but they did not come. Opened dispute-waiting for a solution from Ali
Nice comfortable boots
Very much stink. But fit perfectly
They 've arrived fast, perfect size for the board
At first sight really liked, neatly made. As many wrote, in the place of the seams there was a ballpoint pen. Smell of glue, ie they are not stitched on the sole, but simply glued. Packed very well and each boot in the pollen. + The store put a bracelet as a gift. Trifle, but nice. In size, I wear 38.5-39 Russian, insole 24.5 cm, came up perfectly!!! Heel is not 8 (as indicated by the seller in the description), and 10 cm. Leg circumference 37 cm, who has thicker-do not take. Skinny jeans will still wear, with grief in half, but this is the maximum. Who has a high rise-do not climb. I have it medium and I barely pushed my legs, it's easier to remove. In general for this money, I turned out 2240₽ approximately, normally. On the way out somewhere, not on a permanent toe. Good such will cost 6-10t and above. With the seller did not communicate, but sent immediately and came probably about 2 weeks to MSK.
Сапоги очень понравились большое спасибо
From the moment of ordering to the arrival of the parcel to my office it has been 2 weeks They're cool. Not the skin, of course, that is straight felt, but what would we want for 2 K on condition, that everything is already included I have 37 size (24 cm), on Ali as usual I take 7ku. Everything is straight OK OK. Everything is smooth, clear, nothing is torn off anywhere. Let's see how the sock will be)
A good store, very good boots, ordered yellow, then changed my mind, wrote to the seller, sent those that I wanted.
Boots came quickly, everything is fine, at its Russian size 38 took 7,5 (39) all came up
Chic, I'm delighted.
There are several spots on one boot. beautiful, but very uncomfortable.
Everything is fine, but when I ordered a change of mind with the color, I asked for black from the store, he agreed, but I forgot! It will be necessary to wear Bordeaux))
Cool! All as in the picture, thank you!