SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic, I'm delighted.
There are several spots on one boot. beautiful, but very uncomfortable.
Everything is fine, but when I ordered a change of mind with the color, I asked for black from the store, he agreed, but I forgot! It will be necessary to wear Bordeaux))
Cool! All as in the picture, thank you!
Good
Boots fire, girls, I recommend. Size in size. As in the photo. Because of the quarantine sent for a long time, but the store was in touch. Shipment took little time-only 13 days. Track tracked.
качество отличное. я оформила бесплатный возврат, так как каблук был высокий. продавец пошел на контакт, товар уже прибыл на склад,. ожидаю переселение средств
Bomb boots... Girls order will not regret, ordered white, I will order more. Ordered in early February, came in mid-March, a month and a half.
Very cool boots, but from below on a narrow leg just sat down, and from above on my thin legs very wide. Approached by 36 size. Weigh 43 kg with an increase of 162 cm. Look stylish, confuse only very wide bootlegs. The smell was unpleasant, weathered. To buy I recommend, the shoe is relatively convenient
Boots Super!!!
My long-awaited!) I'm delighted! thank you very much! This is a work of art) very beautiful and quality. heel comfortable. The only thing-the smell of glue is present. the store tried, sent boots, as requested, to have time for birthday)) Many thanks!
At the widest point of the calf, the volume of 38,5 cm and still the palm comes with difficulty. Foot specially measured 26 cm and ordered 42 size-fits perfectly. Sit beautifully. The shoe for me is not comfortable, but I went all summer in sneakers-my legs are not used to height. Maybe I can walk to the car.
Boots are cool, but the mesh of sizes with the Russian does not match. 7 at 39.
Go in size, though the foot in the boot is suffering, they probably only on a narrow leg, minor scratches, look impressive
Size 7,5 per foot 24,5 is excellent, you can also on a sock. Look OK, but thin, the leg immediately sweats. On the constant you will get into them, so when you never dress up ..
7 size approached our 37, very good quality, the shoe is comfortable. Only because of the pandemic sent Long from China
Boots are beautiful and comfortable, though caviar thin at me and probably look funny. but still I will wear it)
All in size
Boots came with marriage, but the store 650 R returned, just for shoe repair and so boots I liked, there is no smell, everything is fine!
They are cool
Very beautiful, efficient, came in a vacuum bag, did not crumple, did not deform. The rise is too high for me, but as they say, the beauty requires victims.
For this cost of course excellent, I took them for a change so 5 points so usual leather deputy cheap
Quite excellent boots, although the glue :) their money is clearly worth it. The store put a gift. It's packed like a MacBook was sent :)) in a blown package. In general, the service is excellent, externally the boots look wow.
Beautiful exactly as in the hypercomfortable photo I made 38 I took 39 fortunately! Take a size above
SUPER,SUPER,SUPER..I am happy