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SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reviews
(118 reviews)
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Why Buy From Us
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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Hassle Free Returns
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Доставкой я восхищаюсь! до Воронежской области за 18 дней. с продавцом не общалась. Платье шикарное! чётко облегает фигуру, удобно что сзади можно затянуть как тебе удобно. (минус) декольте, очень неудобное, пытаешься сделать как на фото, но она так не ложиться и быстро возвращается в прямое положение, но ничего. (минус) одна из лямок была плохо пришита, когда затягивала платье порвалась ещё сильнее, поэтому сзади платье придерживала. не хватает прореза для коленки - так было бы намного удобнее. ещё закажу платье у этого продавца, но другого цвета ! оно шикарное, советую ! заказывайте и не пожалейте.
beautiful dress, fits me perfect!
SENSACIONAL!!!! Me senti poderosa quando vesti ele. Adorei! Pedirei outras cores. Chegou em quase 18 dias. Bem rápido.
Ordered 7/10 & Received 7/27. I ordered a small & it fits perfectly minus my little gut lmaoo. I wear a 36DD in a bra. Small/Medium in tops & pants. I will be wearing this for my birthday dinner August 25th. You can follow me on Instagram Panamaniandoll__ if you would like to see more pictures :)
The dress is unreal! I wear the size S ordered M, came up perfectly!
The dress came in 2 weeks. It's amazing! Sits Super! A little stretches, which is good. I will suture from below to my height.
I ordered this dress in black because I was really very pleased I ordered these too. Fast and reliable delivery, worth it !!
Very cute)
Ocheen quickly came, the quality is fine
я в восторге!! Это какое то платье мечты всего за 600 рублей. Даже не смотря на то, что цвет оказался по факту не таким, как на картинке, посадка платья на фигуру перекрывает все минусы. На параметры 88-59 -90 село очень хорошо, единственное можно было заказать на размер больше так как грудь вылазит, тк ткань в этом месте немного узковата для нее
Reçue en deux semaines, très bonne qualité, est un peu stretch donc comfortable, taille parfaite, assez légère pour l’été mais pas transparente, je fais 1m68 et elle m’arrive en dessous des genoux, rien a dire, robe parfaite !!!
The dress looks very impressive, definitely not at its price)
Girls, in this way you will not go out, for me so very frank dress, which speaks of the girl's accessibility. So for me it's more like a nightie, or a dress for a photo
The dress is very beautiful and of very good quality, perfectly marries the shapes, but goes back a little
кое где торчащие нитки. материал мягкий хороший. выглядит не дешево. на талию 74, грудь 91 купила размер L, подошло точь в точь, не свободный и не слишком в обтяг. на рост 164 длина ниже колена примерно 10-15 см. упаковано хорошо.
Simply perfect. Amazing.
Just super dress, sits and quality otpad
I live it great quality I advice everyone buy from this store if you like quality
The quality is not top but for this perfect price
Cool dress)) The current barely fastened a zipper)) bad stretches!!
amazing dress!! the fabric is nice, so soft and silky and in the same time super stretchy. fits amazing. quick delivery, 7 working days
Complies with the price
Very beautiful dress! Thank you! Super fast shipping
Very satisfied, looks fire. Although it emphasizes all the bulges, it looks, in my opinion, not bad. The only problem is from above, if you look, you can see the chest (I have a very small one) linen only seamless need some
Thank you very much for the dress! The store responded very quickly, helped to pick up the size and very quickly sent! The fabric is good, pleasant to the body, thank you❤& Middot;