SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fire
Very nice. Always order one more number
Awesome shoes, comfortable! A little sole is unglued, but it's not scary. Their money is definitely worth it! The dimensional grid corresponds (my size is 36-37 Russian).
He hasn't been with them yet, they came wrinkled but in principle they're fine, they're nice and sexy
At first, strange fingers appeared in shoes, but then I learned how to put or used) everyone really likes my shoes!))
Exactly has displayed, balanced when walking, it took a month over the delivery date to be delivered but it worth the wait though
Beautiful! Very happy.
I did not like how they sit on my leg. Leg as if barefoot and legs thick (or only I have so) cheap somehow. I regretted that I bought it. 5 Stars put, because. It's my fault. Description/size grid match, shipping fast.
Beautiful but uncomfortable
Супер, рекомендую
очень клевые, необычные туфельки, в наших магазинах таких не найти, поэтому решила заказать и очень осталась довольна) На свой 40 размер (25, 5 см) заказала размер 42 и не прогадала ! В самый раз! тем более носить их можно только на босую ногу. Естественно не для каждодневной носки, а так ,на выход в самый раз. удобные. рекомендую. заказала 14.07 пришли 31.07 (Московская область) Единственное, Нога становится внутри мокрая, посмотрим, может, так получилось, потому что мерила их сразу после кроссовок.
wow so fast post and the shoes is amazing. thank you so much I will buy more from your store.
Sluggish, of course. When you go feeling that the Heels fall off) stood in shoes for 15 minutes. Beautiful) size one in one came up
Very beautiful as the description already want another, quality product arrived very well packed am very satisfied with my shopping
It came to St. Petersburg quickly, 2-3 weeks. Look good. Took for a photo shoot. I have 36 size, 23.5 cm. Took 7, came up but a little big, but do not fly, the last photo shows that there is a gap of 1 cm. I think this size for 37, 38 can be suitable.
Great quality
Wow these are really cute I love them they are really great quality. I would buy another pair soon
I'm a true US 11... the shoe seems a bit small..but I can work with it.. Due to the virus it took a month and a half to get to the US..
Quick! As in the picture I recommend! Take his usual size. And package well Pack
Correspond to the description. Comfortable. Foot like don't Sweats, but did not go much yet. The dimension table corresponds. Came weeks for 2-3 to Moscow.
As pictured
Liked the stop 24.6-7 somewhere, but the size in the butt just, the silicone stretches so the norms, more maybe silicone chatted, of course it is China and can 1300 for not cheap, but I liked them not ordinary look beautiful! Thank you!!!
At the foot of 25,5 took 41 size, came up perfectly. everything is super. Boldly order from this store. Delivery fast 10 days to Kursk region. Thank you very much to seller for fast delivery
The shoes are beautiful, only on the way out. The leg in them sweats, despite the "ventilation holes", because of this + high heel moves forward, and the entire emphasis is transferred to the fingers, so walking, to put it mildly, is not convenient. But beautiful. The description corresponds. Size in size. At me 36.5, took 5-back-to-back.)
Shoes bomb, I'm delighted, on the Russian 35 ordered size 5 (36 size), approached perfectly, of course, shoes not for every day, but on holidays in them as a Queen