SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In general, not bad, there are small errors in quality, but not critical, to Krasnodar about 3 x weeks there was a parcel
Just perfect) no defects) The parcel came in just 9 days. Seller + 100)
Super! At 24 cm took 38. Perfect. Comfortable, stylish, not ordinary. I liked it very much. Come quickly.
stupende.un po' alto il tacco
Mega came fast. The quality is a little lame (one ankle boots somehow not directly worth it, but it's not scary, under the weight is normal) very very spectacular! Size 39 by 38 (24,5), slightly wide (my leg is medium in fullness), but the bootleg holds the leg, so it's not scary. In general, excellent boots for this amount, for a long time such wanted in return for the snowy, but could not find. For happiness :)))
Shoes Really Nice exactly as in the picture. They are comfortable and I didn't find none flaw! Also the fit is correct. They are truly satisfied. Arrived also in advance
Parfaite
Take on size, and so excellent, wife liked
The sandals are gorgeous, in fact even more beautiful than in the picture !!!! They are exceptional !!! Quality material, quality sewing, perfect work with details, which I appreciate very highly !!! The height of the heel is comfortable to wear. The size fits great - my size 38 fits 39 !!! I highly recommend. Seller is excellent !!!!
Sandals are beautiful, the quality is excellent, looks super fashionable, thank you to the store
Very cool!!! At 36 took 37 size! Perfectly Fit!!! Delivery 2 weeks!
Just like on photo, nice shoes, shipping was also fast. I'm satisfied.
As picture
AMAZING quality!! Perfect for a night out or events wear during a dance class. Very sturdy. Easy to walk in with great support for the entire foot. Can’t wait to wear it out!!
They are beautiful very to original normal size for 39 5 Mexican
Very nice
exactly like photo. ordered a lot of shoes (with other companys) that were trash, these are perfect and good quality