SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pants are super! Mom liked it, sat like cast!! We're thinking of ordering some more! Very warm and at the same time they are not thick! They look just super! We are delighted to order pants will not regret!!! Size for 52-54 Russian-for 5XL! Color gray-it's super and inside plush! Before Mo goods came in-32 days! No marriage and no smell! Safe and safe! The store answered all my questions and extended the protection! And the goods from tracked into the flesh to the house!
The pants are very cool! Warm! With the size I guess for sure!!! At my height 156 cm long an extra 10-15 cm, in the area of the balder fold in the groin, but if I took a size smaller than XL, I would not fit my leg below the knee. Who's skinny at the bottom, take XL. My parameters: waist 94 cm, hips 104 cm, weight 72 kg. To buy very recommend!!! Thank you very much to the store❤️
It's been about a month. At its usual s took M, approached, but strongly in the guise, but it can be seen from the description, maybe later a little stretch. Do not like folds in the groin, whether my hips are wide, or the mistake of tailoring. Upset the hole in the left pocket, but for me it's not critical, the rest of the seams are whole, the threads do not stick out. I'll check the heat in winter. In general, you can wear it.
Beautiful very nice just you have to take more sizes
They arrive in perfect condition. Thank you
thanks l love it and it beautiful
The pants arrived to Canada in 33 days. Size S feels a bit tight for my 15 year old daughter who weighs almost 50 kg and is 166 cm tall. She prefers the other pants from this store and says these are not as comfy as the other ones. She also likes the fabric on the other pants more.
Arrived very fast. The pants are perfect as the description. Loved!
Took the beginning of L, small, ordered HL, also did not guess. At about 102, from 73, he is 59,(the circumference of the leg at the top) very hard to pull. But sewing perfect, the fabric is super, only need to consider that the fabric is poorly stretched. The circumference of the calf is 37, and the pants are 30, this is the first stop, the leg is stuck. Write to the store and discuss your parameters,. Thank you and recommend.
Good quality all OK recommend
Pants cool, I like that there are no buttons and zippers, write perfectly, jeans usually do not climb into boots, and these are just right.
Hello, I received the pants very quickly less than 3 weeks. I'm 1,60 m and weighs 53 kg I took the size L and it's very good in addition the pants is elastic. It is of very good quality, very thick and very hot! I highly recommend it. The store is great ++++ I will recommend others.