SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
pedí 5.5 para mí ya que soy 36 en Europa. son altas, no pesan, no huelen, bien embaladas. las pedí la primera semana de agosto y llegaron el 19 de agosto.
They are cool
Хорошее качество, быстрая доставка, все как в описании.
super quality ! very beautiful shoes <3 came early :)
rozmiar się zgadza, nuty piękne, przyszły w 4 dni. To już moja 2 para
The parcel was received soon.
I can't believe the quality and comfort of these, honest. I've ordered other shoes from ali and they look sooorta like the pics and they're stiff and uncomfy. Not these. These are SO great!!!
Beautiful, comfortable, light shoes, I wear size 38 zamówiłam 8 and are perfect.
A very satisfied customer here. Good quality shoes, the size just right and very fast shipping. Thank you
Shoes bomb! The size approached. In the sock comfortable.
They look just like the picture and fit great! I ordered size 40 EU, which is my size. If you consider your feet wide, sizing up would be good though. They are comfortable and so far of lasting quality. Also, the store is really nice and answered all my questions.
Заказ пришел очень быстро; обувь как на картинке, качество соответствует цене (как в дно на фото есть мелкие недостатки). Ботинки тонкие, не подойдут для минусовой температуры.
I LOVE THEM. Size was right. They came really fast and they're light to wear.
Mu well all beautiful boots
Perfect!! Size well
Cute shoes, at 37 took 37, not enough a little. It is unlikely to walk in them. You can take for cosplay or performances. Quality, it seems to me, flimsy, fall apart quickly :)
Reached 24 days before the ekb, quite convenient for its massive
A bit too small
For its price, maybe good... But I did not really like it. There is not a pleasant smell. Packed well.
The measure provided in the tables matches.
Class, comfortable, the lines are even. No smell. Came well packed. Took for dancing. Let's see how long it takes.
Excellent ankle boots! The size corresponds to the provided setk.10 on the Russian 41 excellent!!! Shoe convenient))) The store is excellent! Always in touch, quickly answers, ready for dialogue!!!
Just like in the picture. Very satisfied, thank you very much! Dimensional mesh is accurate, walking convenient.
So far, everything is good, of course, the sole of daily use will not withstand. Walking is less normal, the leg sweats. But in general, I'm happy looks beautiful
Super! Until SPB reached in 10 days, the packaging is good, the boots are perfect!!! Very comfortable! Take it and do not hesitate :)