SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice
happy the roller is finally here. took sometimes but its ok
The item arrived quick, packaged just in bubbles. all is good, will use it and complete my feedback later on. thanks store!
good quality and easy to construct.
Delivery by courier to door. About two weeks. Quality is good. In the complete set the mat so as not to spoil the floors. But I think he only in the garden will come in handy for something cold to sit on)). The rod is metal. Already tried. Liked it
Fine and fast rope
The roller smells a little, but not critical: it will fade. Completeness and packing are at the level. Everything is fine!
Norms
The product is good as described, it's a shame the delivery took time.
Good simulator, I liked it. In principle, nothing superfluous. Does not crack and does not creep
The goods are excellent. I recommend it... It is true that delivery is delayed because of the epidemic, but the goods are very magnificence
I arrive more or less in the estimated time despite being on the subject of Covid-19. Good product status. And good quality. Thank you
awesome
All OK good product and quickly come have not communicated with store but am completely satisfied
Its function performs well, it is easy to roll, everything is clear. However, the appearance leaves much to be desired. All this beauty, with red details, etc. D.-just a sticker that, in my opinion, makes the appearance only worse. However, I do not shoot the stars because the functionality of the roller is good.
Excellent quality. Fast shipping
The wheel well but the jump rope didn't come to me
I ordered it before Spain entered alarm status and arrived a little late but normal within of the situation that is living the world all right + 10
Good
Ролик просто отличный! уже испробовал вес 95 держит на ура! качество отличное, еще коврик ложат ну ни че такой)
The quality of the goods is not bad, the only very long delivery to the Republic of Belarus (almost 3 months).
It came well thanks the team is complete
Very good quality fast shipping! I’m satisfied thank you!
ممتازة
It took only 1 week to arrive! Incredibly fast! And the quality looks good. The central Bar is aluminum and then has two black handles to cover it. It's very thick and well finished. It comes very well wrapped.