SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool jacket, everything in accordance, collar natural fur, looks chic. I will still order.
This Winter Jacket is just perfect. Exactly like the Description. Soo warm with the fur. I am 170 Tall and bought Size S. The fur you can take off as you wish.
Exciting quality and design super fast shipping in 6 days
Absolutely beautiful⭐️⭐️⭐️⭐️⭐️ The coat is warm and very light. The interior is synthetic better than the rabbit interior which is heavy and loses a lot of hair. Perfect Size S for 1,68cm / 45 kg bust 86cm. Very elegant and can disassemble to have just the parka. I select the delivery with Ali standard shipping to avoid DHL customs fee. The coat arrived quickly in 1 week. The store put me a little gift it's very adorable to leave. I am satisfied with my purchase and again thank you to the seller for his professionalism I would take another color on occasion⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Thank you again I'm really satisfied :-)
Заказ сегодня получила. Парка качественная, мех густой. Спасибо продавцу, подсказал правильный размер на рус. 48 размер - L, хотела заказать XL - была бы большая и в плечах, и в груди. Заказ пришел очень быстро, за 10 дней. Спасибо продавцу, за качественный товар, советы и быструю доставку!
The jacket is happy. The store helped to choose the size. The quality of the jacket is good, only here the collar is not one-piece but sewn from 3 pieces. In general, it looks good.
The coat is beautiful. It looks good quality. I'm 1m55 and 55kilos I took xs and it goes nickel. I received it quickly. Everything is ok thank you.
Perfect I love it second jacket I bought thank you!!
Очень качественная парка! Мех где молния перестегивается в 2 положения (внутрь и снаружи), парка оооочень теплая. Да немного лезет мех, но это не страшно, нужен правельный уход за ней. Быстрая доставка курьером. Размер на 46-48 сидит отлично, можно даже поддеть свитер. Спасибо продавцу за сувенир!
The Park came for 2 weeks in Mo, for height 165 weight 58 kg approached S, m would be large, everything is neatly sewn, thanks to the store I will order in a different color
Jacket is beautiful fur thick, size compatible with table. Worth the money. Definitely zdecyduję is still on different color :)
Delivery about a month in prim. Kray city Nakhodka courier to the house!! the park is excellent!! Beautiful, natural external fur, inside artificial (but as a natural.) size XS on my parameters without sweaters o GR 85 cm, hips 87 cm, height 159 cm, weight 43 kg approached. As in the Morse I do not know yet-I'll add later!! But you have to make some changes to the atelier.
Great Park. Size S approached perfectly at 168 cm, 58 kg. Usually I wear S-M jackets and coats. The park is very warm, gentle. Wool is beautiful and quality. The store is responsive and will help with the size if necessary. Thank you!
Jacket (Park) in principle liked, there are minuses and pluses. The fox fur on the hood and along the zipper is basically thick, without any bald, but could be thick, it's a fox, but the fur does not climb. Internal fur is an artificial lining. The hood is not big, but I like wide, well, for me of course it's small. On the hood edging where the fur is attached black, why? Is it a light Park and a white fur? Why not make a light edging, it's good that if you do not look, then you can not see especially. The store is good, answered all questions, helped to choose the size, the parcel came for a month.
A beautiful jacket, warm, fit at 85-65-90, you can wear a warm sweater. Thank you store.
I'm delighted! The park is gorgeous! Executed qualitatively! Very warm, the fur is excellent! The store helped with the choice of size and it is perfect on me, height 165 cm, weight 65 kg, size L-excellent! Thank you very much!!!!! I will recommend to everyone! Delivery is very fast, I did not expect!!!!!
You can't transfer your ticket to your ticket before you use it. dugé vdyachna stores easily yshov on the contact and відповідав on all the Moa pitannya. Delivery megashvidka, children's room kuplite rich diysno yakysna, material chic. I'm caught up with my uncle once.
Ideal Park, natural fur is beautiful and fluffy!!! Sent to Latvia in 5 working days, delivery to the doors. Super store, goods)) order, you will not regret