SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same as in the photo. Looks good quality.
Swimsuit of good quality, everything is neat! The picture in life is not as clear as in the photo, but still, it looks beautiful. The only thing, I did not correctly order the size, s is too small...
Perfect
Everything is fine, the sizes are accurate, thank you
Swimsuit very beautiful took several, both excellent
Excellent quality. Beautiful. Seams ideally. The style is excellent. But, it is necessary to take a smaller size, if only the hips are not wide. And so collects and bolshevat. Took M, it was necessary s.
Swimsuit is excellent. As in the photo. A little slides the part that is without a strap.
Everything is cool, but a little big. Up I wear 44-46, bottom 46-48
Very satisfied with the swimsuit. I'm delighted! Perfect quality, no smell, threads do not stick out and even lines on their height 173 took the size of M and he perfectly sat down. I recommend the store.
Super
Swimsuit came in 2,5 weeks. Quality is excellent
Quality is good
Beautiful, but for me is big. Will present 4my friend. I will order again!
On the parameters 96/75/106 size L came up perfectly. But in this model of swimsuit on my figure, the chest seems even smaller, and the waist is more :( In some places, the seams are not very high quality, but not critical
Height 166 cm, parameters 87/70/98-sat well. On the back and at the waist a little freely. I'm happy with the purchase. Thank you store!
too beautiful but still little bit small 4 me.....I lovet is the same and good quality I recommend it