SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Костюм очень хорошего качества, взяла s на параметры 86/58/92, на талии немного великоват - резинка топорщится, а в остальном сел идеально. Доставка быстрая, в СПб дошел за 10 дней
Es precioso y la tela muy buena y cómodo para entrenar. Pedí una M , pero soy Su normalmente, así que recomiendo pedir la talla que normalmente eres.
It take so long for package to arrived, more than one month bcz pandemic but everything its okay. Legging and top have a good quality.
כמו בתמונה
Костюм классный. Он мягкий, отлично тянется. Я взяла размер М при параметрах: рост 170, ОГ 98, ОТ 76, ОБ 101
Рост 183. Боялась, что будет короткий. Размер L. Сидит идеально. Нитки не торчат. Думаю заказать второй в другом цвете.
It's just fire some!!! Excellent quality sewing just всееееееееее s on UK 8-10, 36 Russian and 179/ 87-66-97 I think if and more was I for a couple cm excellent all the same would climb, and as if by my standards were sewn
AMAZING! They are true to size. I usually am a size 8 in US womens. And I bought a large, fit perfectly. I will be buying more!
Great quality dde product for its value
Volgens de app was het geleverd, maar 3 weken later krijg ik pas echt het pakket binnen.
fajny materiał. nie przezroczysty. miły dla ciała radzę brać swój prawdziwy rozmiar bo ja wzięłam rozmiar większy i nie potrzebnie
Fits well I got it in a large I’m about 5”7 very stretchy
Very fast shipping.
The suit is chic. I sat perfectly, it stretches also well, my parameters are 86-61-90, height 167, purchased s. Train comfortably, does not slip.
Bardzo szybko dostarczone wysyłka idealna jestem zadowolona
Excellent quality, though at the waist is too big (
U should buy! I will get all colors
Эти костюмы моя любовь!!! Уже 3 купила разных цветов! Обожаю
Good quality! Very pleased with my purchase.
Ordered a week ago and it came today, to the UK, weren’t expecting it for a month. Really good quality and fits perfect, I’m a uk 8 usually and ordered a medium.
The order came quickly (3 weeks), everything is well stitched, strong fabric
Little too thich material
Very satisfied
The goods came quickly, packed perfectly! Quality is super! height 167, weight 57 kg s sat down as native!!!)))
Nice kit. On вайлдберрис on about 7 thousand is the same firm