SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is correct: delivery, store, dress - I recommend.
Beautifull dress, everything ok. Kolor Khaki, better to order bigger size then your normal size.
Perfect!
Material: 35% cotton 65% polyester, pleasant to touch. When growth 170cm reaches to floor established under the bust. Need a little wprawy to learn to bind to it well looked. General recommend. Probably buy one more in different color :)
The dress is super! Delivery is less than a month, tracked to the Post Office. The fabric is tender, the color is more like turquoise than celadone. I recommend for the summer, as well as weddings! If I knew, all friends would order such! Thank you!
Pretty dress, intense color, a lot of opportunity binding. Size fit, zamówiłam S. Fast shipping, possible delivery for paczkomatu.
Coveteet the description, the color is a little different, but I also like this one. The store sent about a week, but also reached mega quickly-for a week in the Volgograd region!!!
Translucent material.
Szép and Ruha, jó and szabása.
Dress according to the description, I wear L a zamówiłam M and is perfect, length suitable at 176cm. Possible arrangement dresses many, all not yet przetestowałam.
Cudowna, quality super, not prześwituje, after washing stwierdzam that dyed, But locates the perfectly. Color in fact corresponds ago pictured. Shipment instant, less than 2 weeks.
Great dress! fast delivery !
Corresponds to the description, beautiful quality. I'm very happy. Long enough for my size. I am 1m70 for 57 kg
thank you, everything is great
good
The dress is beautiful and true to the description. The product's quality is amazing and I will definitely continue shopping at this store. I highly recommend! (my size: I normally wear XS, I am 168 cm)
Платье супер, за такую цену однозначно рекомендую дошло быстро, за неделю
Świetna jakość w porównaniu do ceny, idealna na lato i dla kobiet w ciąży, gorąco polecam
The product met my expectations. Dress have good material and is crafted well. Wide sleeves, size L corresponds to European size. The dress is long good for tall girls (I'm 175). Fast shipping and fast delivery to Poland.
Stunning dress
I love it!
The dress is very pleasant, it came quickly. Definitely worth your money. I recommend to everyone
I waited long long time. the dress finally ran out
Is beautiful! Future very quickly. Zamowie one more. Material beautifully Sie arranged. Stretcher S, I 165 cm.
It took a very long time to get to me, over 2 months, I almost disputed. But it was likely due to covid. It looks great and is comfortable. Might be tricky to wear a bra depending how you wrap it. The length is good too. It’s a thin material, not see through but you may need to wear a thong or spanx to hide underwear lines. I’m 5’6” and about 150 lb and the large is pretty perfect. It has a subtle polyester shine as others have mentioned, but not tacky looking. I recommend it! You can dress it up or wear it more casual depending which color you get and how you style it. Definitely a good deal too.