SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clock is decent. sent for a long time, but came quickly enough. only a month. A nice gift in the form of a bracelet and screwdrivers. they removed the links and shortened. I recommend the store.
Product beautiful, loved.
This is an excellent watch. I highly recommend it. very well manufactured. Excellent quality. Fast shipping. I absolutely love it!!
Wood summer as
I'm very dawave. Thank you store.
Great product, loved.
Beautiful! I love it!
All Super
Ordered 27. 03.20came 01.04.20. brought the courier hours cool 1283.64. go. Accuracy in a week of second per second. the bracelet came up. Plus gift
Cheap, beautiful and elegant. I love it.
The clock is cool, perfectly packed, the quality is five plus. The parcel arrived quickly, the track is tracked. The store is a professional, I advise. The gift is also cool. thanks.
All right watch and manhood, only when a strap arrived it was safada, I had to fix it on my own.
good, so fast.
The watch was received exactly as in the photo. popokovka is not wrinkled. put still a butterfly, which was nice. thanks to the store.
The watch is gorgeous. come in a beautiful branded box. Includes a napkin, a tool for removing unnecessary links, a brochure and a warranty card. ceramic bracelet, with metal inserts. Impressed with an interesting secret clasp, which opens with a slight click on the small side "ears". The length of the bracelet is about 18 cm, on my hand you need to remove one-link, and the watch will sit tight-tight (I will not do it, I and so norms). The width of the bracelet is about 14mm. Water resistance 3 bar, I do not advise bathing the watch, but the usual rain will transfer normally. I am very happy with the purchase, the watch is super, stylish and beautiful, and the quality is at the highest level! Definitely worth their money.
it's just perfect. My wife loves it, I love it too. thank you
Super Watch, delivery 2 weeks
Watch liked. The description was accurate. On the hand quarrel perfectly. How will the time show work. Thank you store for the gift
You can safely use as a gift.
Everything is fine
Excellent watch!!! I recommend
Lindoo ameiiii. Came bracelet gift loved.
It's really good.
Charging is made when wearing. Without battery. Pleasant to wear, accurate execution of elements, high-quality coating. In the set hairpin for manipulation with links.
jolie