SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I feel like an English count
Took the Russian size 44 (I have chest girth 92, waist girth 72 and height 170) size L. The fabric is dense, pleasant to the touch. No unpleasant smell, all buttons are whole. Thank you for the rubber: 3
Gun blouse! Long thought which color to choose. We need to order more blue. I'm excited about it. At 44R L perfect. To buy I advise!
Very pretty and wears well. The fabric is heavy only suitable for autumn winter
The shirt is good, dense, not for the summer, on the parameters of 86-70-95 m-sells perfectly, as a gift the store put a rubber band
Blouse. It's not cheap. Everybody asks where they bought it. High rise! Bought m. Growth of 177, 90-65-92 dense, do not remember, only if you fuel. I think in the summer it will be hot, the inner side of satin. The exterior does not shine. Color as the first photo. Delivery about 2 weeks. No smell.
The shirt is beautiful, thick fabric is not for the warm season) looks stylish and not expensive.
Классная рубашечка, я в восторге, ОГ 92, взяла L, отлично села, Благодарю!. Строчки ровные, запаха нет.
The shirt is in principle of good quality. But the sleeves are not at all the same as in the photo, the fabric is not worth it, it is sewn. For the summer is too dense, it is hot. On the parameters 78,60 is very narrow, although I took the size M, it does not look nice at the bottom, only if I refuel
Sat perfectly, the material is very nice and tight, the sleeves are wonderful! What he wanted. There were problems with the track, but it was combined with other parcels and everything came very quickly. As a gift, the store put an elastic band, a little bit, and nice. I advise the seller and the blouse.
Delivery jet. Three weeks! The quality is good, nice to touch fabric, dense, not for heat. My parameters: height 170 cm, chest Volume 86, waist 70, hips 98. Took the size M and did not lose. Not in the tackle, and nevertheless enough freely. I will take another color)) Thank you very much to the store!
Excellent! Love the style and quality.
Very beautiful milk color shirt. The fabric is nice, the outside is a little like velvet, the inside is more smooth like satin. Due to the dense material, the sleeves are well kept unusual shape. The Russian 44 size fits well m. With a growth of 175, the sleeves are not short. He came to Nizhny Novgorod in 20 days. The purchase is satisfied, recommend to purchase. As a gift, the store put an elastic band.
The shirt was very nice. The fabric is tight. The threads are slightly stuck, but not critical. At the chest girth 90, waist 73, perfectly suited size L.
Great blouse! One of the best purchases. When I put on, I felt French :) On her s bought m. I sat perfectly. No more, no less. The collar goes exactly under the throat. The fabric does not shine through, it feels pleasant. Sewn well extra thread No. Sleeves deserve special attention. This is the main feature of this blouse. They are sewn very unusual, in 4 layers of fabric (I hope, the photo shows). I do not know how to iron them yet. Just a steamer, I guess. As a gift there was a rubber band. Many thanks to the store for such a wonderful price/quality ratio in the direction of quality!
Awesome shirt! I didn't even expect it. I really liked it. Thank you store
Shirt of excellent quality. On the size L Took XL. color corresponds to the photo
The shirt is wonderful, very nice material, no comments, everything is sewn smoothly, my growth is 170, the parcel is almost a month to Moscow, promised to send faster, but because of the coronavirus may be delayed, in honor of May 9 gave such an elastic band
Very good quality, quickly came, ironing and will be perfect! Tight, ordered its size m
The fabric is pleasant to the touch. With the parcel, the store put the rubber. To buy recommend