SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful Wonderful Wonderful
Gorgeous. According to the store's measurement, ai was supposed to order L. But according to the photos, the jacket is quite big, so I ordered M. And M fits me perfectly Just take your normal size. I think that given the price, the jacket is simply amazing. I get so many compliments !
Very nice, maybe size up if you’re taller than 170cm
I bought m. My weight is 61 kg. It is beautiful to look if only on a thin blouse, if the sweater is already as tight, and the fur coat should not be tight))). But I plan to weigh 55 kg, and wear it not in frost and on a light coolness, it's like a light fluffy jacket))) so I'm happy with everything. like how she approaches my gray eyes)))
Ordered 21.01 took at the checkout of the five 29.01. The quality is very good, the dimension is in size. Height 164 weight 56, size M normally, but also Xs would also sit well.
Shubka chic, looks impressive and high quality. To Chelyabinsk reached 10 days, the delivery is very fast. I did not communicate with the store, I recommend it!
good price, good quality. the hair is not off, I love that. I bought this coat pink-M white-S, M is perfect fit for me. S was slightly tight. (I’m 162cm 53kg) very fast shipping. thanks to the store.
Девочки шуба Огонь. Спасибо большое продавцу за качество. Взяла размер S. Ношу 42р.Прям как раз и даже как вы видите с костюмом на флисе здорово очень смотрится. Просто шикарная Шубка. Всем Рекомендую!!! Как все пишут мало крючков но не проблема нашить ещё. Спасибо. Очень осталась довольная!
Shubka cool, I like, height 156, 85-64-90,, at the expense of Chinese NG long sent, and went a long month exactly after sending, boots too
What a great fur coat! At its 44 size took, soft, quilted lining, went shopping at-16, did not freeze at all on a tight sweater. Delivery is fast, the quality is super!!!
Sposibo vam Bolshoe IA eeks Blago Daren MNE eeks ponravilos
Супер Рекомендую ⭐⭐⭐⭐⭐ На на 46 взяла S. Можно было и М.
Заказом довольна, пришел очень быстро! Продавца рекомендую!
I liked it. Only the lining gets out of the sleeves and from the bottom on the hem. The color is beautiful. I like it better with a strap))
Fur coat is just space! I bought it according to the specified parameters and everything came up perfectly! Do not want to shoot, it looks like a rabbit, soft comfortable, less warm weather, but if you wear something warm from below, I think you can wear to-15-18. Delivery is super fast (10 days). I recommend the goods and the store! That I will order interest in another color
The same as on the picture picture. Fine quality fur. Warm. Only slim heels very bad. Don't close tightly. Sleeves are on the short side but not disruptive. I am 1.76 and 65 kg. Size S/M 36-38.
Good fur coat, warm, soft, light. Large plus-2 pockets. XXL on the 52th size, height 164, weight 77 villages is ideal. The delivery was five 17 days to Chelyabinsk.
Same as described. I like it very much. The store advise M and perfecto.152 cm and 60 kilos I recommend.
Хорошая вещь. Короткая шубка, xs соответствует размеру xs. На ней всего 2 крючка, нужно ещё пришивать снизу один и по желанию сверху (для ветреной погоды). Огромный плюс и большое спасибо, что продавец незамедлительно отреагировал на мое сообщение о том, что мне хотелось бы получить вещь до нового года. В сроке доставки было указано 30 декабря, я попросила доставить 28 декабря, и в итоге шуба пришла в Волгоград уже 24 декабря! Просто браво! Меньше двух недель с момента заказа, причём заказ шёл именно из Китая! Спасибо за это огромное продавцу!
The fur coat is soft, very light. The quality is quite decent. I took the size m to put under it volume sweaters and sweatshirts. My parameters 94-72-95, it would quite fit into the S.