SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are very nice and very comfortable.
Great!! Just like the photo and fits good ^_^
The faux leather could be slightly thicker. Smells clear manner also afterwards. Will hopefully still.
Beautiful shoes! It took a little longer than a month, but it was worth the delay. Seller sent fast, my country was delayed in delivery. Very comfortable, beautiful and just like the description. I hope to buy more in other colors. Recommended. Size 15 for footwear approx.
Really comfortable, I love them
Very beautiful.
They look just like they do in the photo. I love them, they are so beautiful. Great service and very fast delivery Thank you
Nice boots. Fast shipping but there is a black smudge one the toe of one of the boots!
great quality boot. color is correct. looks exactly like picture. I recommend item and store
It has arrived quickly, in 10 days, they are beautiful, comfortable, very well packaged, the measure is real, you have to order the number you have because I have a 37 and I ordered a 38 and I'm a little big though I already like it that way because I like to put templates, I will
Excellent store, the product wine well packed, brought inflatable bag for your protection and bubbles, arrived in 14 days, and the item is hetmosisimo, is good quality the material. Recommended
Wonderful boots, took a larger size and sat perfectly. Delivered very quickly in 12 days.
Very good but delivery time much too long
The goods waited very long, almost three months, but as the store explained, it was connected with the holidays, as for the goods themselves, with the size was not mistaken, the quality th on in general, the product itself is very satisfied.