SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is super nice and is exactly the same as in the photo, it opens up a lot, very good product I recommend!
Ordered 18.05.2020 and delivered 15.07.2020. The delivery time was around 2 months. The quality seems to be good. The material is pleasant to touch and elastic. The dress looks nice and exactly as on the picture. I am really happy with this product! I recommend item and store.
Cool! Thick and warm. Height 163. With the store did not communicate, delivery 1,5 months to Moscow (but it's worth it))
The dress is very cool. Quality. The size is what you need. Sedith is great. Thank you very much to the store. I recommend.
Good dress, only smell
Nice dress. Tight and pleasant jersey. At my height of 160 cm, a little long. Now pregnant, there is a place for the growth of the abdomen. In general, I wear a size of 40-42, weight 43 kg, before pregnancy, but I did not recover) I think girls up to 44 sizes and higher growth, it will look more interesting. And in general a good dress, did not disappoint)
Very beautiful dress. Knitting type "noodles". The color is dark green, Noble. Neat knitting, no foreign threads, beautiful seams. Packing is good. At the first wash, a little water was painted (quite a little). The sleeves are good long, like the dress itself (my height is 170). Girls up to 50 Russian definitely recommend to buy. The store sent the order the next day. Track tracked. Delivery is just over three weeks.
Dress Chic
In just 2 weeks in Kazan!! Warm Very Heavy))
Good
maravilloso
The product is very high quality.
Excellent
Excellent quality!!!!!! Thank you!!
It takes 4ever to get them (more than 2 months to Slovakia) but I love this dress. Nice fabric, beautifull colour. Material is heavy (good for spring or fall) and pleasant to touch ❤ I will for sure order more in different colour.
Heavy, pleasant to the body, cozy dress! Very beautiful. On the parameters 86/64/96 a little too big at the waist. Under the belt is perfect!
The dress looks very beautiful. But the fabric is certainly not natural
A good dress made of dense material. Stitched qualitatively, delivery is fast. I recommend
Very beautiful, warm and cosy dress. soft and silky.
Great dress! But I will be better with a belt) my height is 167 excellent in length, the color is exactly the same! Delivery to St. Petersburg flax region a month somewhere, long waited for the confirmation of the goods. But not scary. Waist I have 66-67 I think, and with the belt is over better for me. Thank you store!
I love it!
I have already bought 3 different colored clothes. I love them!
Cool dress. On the growth of 166 with heels super. The growth below will be long. Quality is also good. Heavy.
Beautiful, delivery of the week is three, in my 44th village is not bad
Good thing for its price