SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice dress!
Hermoso
Delivery just over two weeks, my wife liked.
Second art zakupiona, quality Mega, recommended!
Nice dress
The dress came in two weeks as planned. Material very soft and nice on body. It looks soooooo good!! I love this item. Big thanks to the store
Height 175, good with tights. Thank you
Very pleasant, but shorter than I thought, strongly fits on 170 and 65 kg
Very cute dress! Quality-soft, dense and pleasant to the body knitwear, stretches well! On the parameters of 84-70-94 and the height of 165 cm the village is good, length-to the knee. The parcel went to Ukraine for about a month and a half. Packed was good, there was no stranger smell. I liked the communication with the store. I will order in another color! Recommend :)
It exceeded my expectations, really very cool, sits perfect, weave such that you do not want to shoot, parameters of 90/63/94 growth 170, long, by the way, also ideal for my growth
I ordered my wife as a gift. I do not really like to take clothes without trying on, but here another case, the size was universal, and according to the reviews, the quality is good. The dress sat on the height of 166 perfectly, the photo is visible. The quality is really good. I bought it for a cool summer, and it's hot, so it lies (the dress is warm) take it will not regret it.
Nice dress! Quite warm, quality material, seams from the inside-well such .... in general I am very satisfied and recommend to buy. Did not communicate with the store
Very good dress, came without smell.
Soft dress, quite warm, the length is optimal. Order satisfied
Great dress, and the fabric was very liked, soft nice to the body. No smell, arrived 25 days before perm)))
The dress is wonderful☺I'm happy)
Nice dress
The dress is cool! Pleasant to the body. Seller and recommend!
All the best, very like again! Very good quality, but very short.
The dress fit well on my parameters og 84 from 65 OB 87, height 168. If my hips were wider I would sit better. Cloth is dense, good. Sewn also qualitatively.
Heavy, warm dress. Height 1.64, chest 91, waist 74, hips 98. Sits well. I recommend.
The dress is super nice and is exactly the same as in the photo, it opens up a lot, very good product I recommend!
Ordered 18.05.2020 and delivered 15.07.2020. The delivery time was around 2 months. The quality seems to be good. The material is pleasant to touch and elastic. The dress looks nice and exactly as on the picture. I am really happy with this product! I recommend item and store.
Cool! Thick and warm. Height 163. With the store did not communicate, delivery 1,5 months to Moscow (but it's worth it))
The dress is very cool. Quality. The size is what you need. Sedith is great. Thank you very much to the store. I recommend.