SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s perfect and fits great! Normally I wear a medium but I was unsure of size so went up a size. I could have gone with my normal size though. FULL REVIEW IG @stefanieshpeaks
fits perfectly
decent quality for the price, overall fit true to size
The suit is perfect the same as in the photo is of good quality, not transparent anything. It took Me almost two months.
The goods did not miss through the border, the money was returned
The prodact arrived in 40 days without problems.
Dress fire! It came in 18 days. The material is cool, soft such, does not shine through. my height is 160, weight is 45. From below it will be necessary to suture at the waist
Little different cut but OK
I love the dress so much
i like it but at the bottom is a bit loose for me but i still recommend this dress coz for the price its worth to buy and because its a bit loose ,i sewed it and its perfect
love it
Beautiful dress! Exactly the same as in the picture. Value for money at the top. Taken a size M, for a 38/40 usually at the bottom, and an XS/S 90C at the top!
Perfect
chegou tudo certo! adorei
The material is really soft, awesome. I'm 159cm and ordered L, it reaches my knees. Fast delivery 21.07-5.08. The back is pretty hard to make(for me )
J’aime beaucoup la calitér elle et hyper douce et j’ai pris une taille m alors que je voulais du s mais finalement sa va se n’es pas large
Waited 2 months, the dress is pleasant to the body, everything came up to 169 cm, I like it, photo attached. By the way, not very much and shines through. A leg without a bra. On to put super!
Пришло за месяц в Башкирию. К качеству претензий нет, дёшево да мило))) нитки торчат повсюду, но не критично. На параметры 90-70-90заказала - S не облегает как хотелось бы. В этом платье нужно приноровиться шнуровку хорошо затягивать, как затянешь так и сядет платье
Fast delivery. Good quality Recommend
Far better than I expected, very soft fabric and comfortable
Fabric for such money norms! I like it, easily free, but it will look awesome only those girls who have breasts, and so good. Recommend.
Everything is fine, the dress has come for a month, the fabric is pleasant. Unfortunately a little with the size did not guess, and so everything is cool)
Parfait!!
Ingenious dress
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